Posts Tagged Complaints

The Decline of The TTC

This should probably be an update on the post about complaints to the TTC but I think that this warrants a new post.

This and similar things have happened to me quite a lot. (From the blog Toronto Transit Concerns)

Getting on the late 224 Victoria Park Bus, I was unknowingly face to face with my least favorite type of bus driver: the Sunday stroller.

Arriving several minutes late, this older gentleman must have thought it was Sunday. Taking extra long stops when there was no one to pick up, he was enjoying the morning Metro paper. Glancing up every so often, he would realize that there were cars behind him, or that there was a huge gap between him and the car in front of him. And then again, he would get lost in the stories of the paper, and lose track of the flow of traffic.

Seconds stalled turned into minutes, and suddenly a 7 minute bus ride turned into a 20 minute Sunday stroll. And it wasn’t even Sunday!

I rang the bell at Parkway Forest Drive, just outside of Don Mills Station. I got up and walked to the front of the bus,  but the driver was engaged in his paper. The cars ahead headed through the now green light, and I prayed silently he would notice. Just as the countdown was going on he looked up and pulled the bus into Drive, and I felt like yelling for joy.

But that joy quickly turned into panic when he passed my stop. I told him I wanted off.

“Oh” he pulled over, several meters from the stop, slowed down to a stop and opened the door.

This happens quite a lot. And not always when there is only me on the bus. Actually it happens quite a lot when the driver is in a hurry and doesn’t notice or doesn’t care. This has even happened when quite a few people want off the bus, usually the back door, and ends up with everyone yelling at the driver. Many of them have made innocent mistakes but more than a few times he or she has looked at us like we’re the ones inconveniencing them.

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Store Of All Items, Master of None

After years of following my parents all over the place while they go shopping I have started to notice something about “big box” stores. Most will advertise that they have “thousands of products” or “everything you need in one place” and while this is true they seem to only be well stocked or trained for one section of the store. A good example of this would be Canadian Tire. Canadian Tire is good if you need a part for your car or if you need something fixed on your car but all the other stuff they sell is mostly rubbish. Another example is Future Shop. They sell electronics, computers, movies and games. They are good for electronics but for movies and music I’m going to go to HMV. So look twice at these stores. You may want to look elsewhere.

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There’s a Difference Between Job and Customer

Employees of the TTC (Toronto Transit Commission) are getting annoyed with the way many of them are being treated and how people don’t respect them because of incidents that have happened recently with specific drivers. The most recent being when a TTC bus driver was pulled over by police after passengers in her bus called 911 because of her erratic driving. She was removed from the bus and asked to take a breathalyzer test. She didn’t blow over .08 but did blow high enough to warrant a 72 hour driving suspension.

TTC general manager Gary Webster sent a letter to all employees saying that he was tired of defending TTC employees. Transit users have been complaining about TTC service and workers and even sending in pictures like this one of a transit worker sleeping in a subway booth,

Pictures like this and countless complaints have been making headlines for weeks. TTC employees are calling this harassment.

TTC employees started a Facebook page called “Toronto Transit Operators against public harassment” where employees could post stories and pictures about things that TTC riders have done.

This has gone too far. The TTC workers should know that this is their job. They should be professional and courteous no matter how they are treated. That is how it is in a job where you have to interact with the public. There will always be people who act like asses. Obviously TTC riders shouldn’t be mean to the workers but it’s hard not to be disrespectful to them when they act like asses to you. I try to be kind to TTC workers but if I ask for a map or information and the employee who I’m asking treats me like crap then why should I be respectful to him.

The main thing is that TTC workers are “EMPLOYEES”. They are doing a job and getting paid. TTC riders are paying for a service and should be getting the best that can be given to them and like any service, if it isn’t good, people will complain.

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